Accessibility
The overall percentage of wheelchair accessible vehicles within the Bus Éireann fleet will continue to grow alongside investment in new vehicles. As it currently stands the bus fleet that operates on our Regional PSO services and on City and Town services are 100% wheelchair accessible.
- Full list of Wheelchair Accessible Routes operated by Bus Éireann
- Station Accessibility
- How to Book
- FAQ
- Accessibility Policy
- Travel Assistance Scheme
- Mobility Scooters
We continue to work with the National Transport Authority (NTA) regarding the bus station and stop infrastructure.
Full List of Wheelchair Accessible Routes
City and Town Services
All of Bus Éireann’s City and Town services have low-floor buses and are 100% wheelchair accessible. Access to the vehicle is via a fold out ramp, and each bus has a designated wheelchair space. An occupied pram or buggy may be parked in this designated space only when it is not required by a wheelchair user.
Southern Region:
- Cork
201, 202, 202A, 203, 205, 206, 207, 207A, 208, 209, 209A, 212, 213, 214, 215, 215A, 216, 219, 220, 220X, 223, 223X, 225, 225L - Waterford
360, 360A, W1, W2, W3, W4, W5
Western Region:
- Limerick
301, 302, 303, 304, 304A, 304X, 305, 305A, 306, 313 - Galway
401, 402, 404, 405, 407, 409 - Athlone
A1, A2 - Sligo
S1, S2
Eastern Region:
- Balbriggan
B1 - Drogheda
D1, D2, D4, D5, 173 - Navan
N1, N2 - Dundalk
174, 174A, 174B
PSO Routes
To reserve accessible transport on a Regional PSO service, intending passengers must contact us on LoCall 0818 836 611 (or +353 1 836 6111 if calling from outside of the Republic of Ireland) at least 24 hours in advance of travel.
- Route 70, Athlone/Mullingar. Accessible stops at Athlone Bus Station, Moate, Kilbeggan, Mullingar Rail Station.
- Route 103, Dublin/Ratoath. Accessible stops at Dublin, Ashbourne, Ratoath.
- Route 103X, Dublin/Duleek. Accessible stops at Dublin, Ashbourne, Duleek.
- Route 105X, Dublin/Fairyhouse Cross. Accessible stops at Dublin Ratoath, Fairyhouse Cross
- Route 109, Dublin to Kells. Accessible Stops at Busaras (Dublin), Dunshaughlin, Navan Abbey Road, Kells.
- Route 109A Kells/Dublin Airport.Accessible Stops at Dublin Airport, Ashbourne, Ratoath, Navan, Dunshaughlin, Kells.
- Route 109X, Dublin/Cavan. Accessible Stops at Busaras (Dublin), Dunshaughlin, Navan Abbey Road, Kells, Maghera, Virginia, Cavan.
- Route 111, Trim/Dublin. Accessible Stops at Busaras (Dublin), Blanchardstown (Crown Plaza), Blanchardstown SC (Slip Road Eastbound) and Trim.
- Route 115, Dublin/Mullingar. Accessibility stops at Dublin (Connolly Station, CHQ Hilton Garden Inn, Hueston Station, Liffy Valley and Lucan Spa), Maynooth University, Kilcock (O'Keefes, The Square & Abbeyfields), Cloncurry X, Moyvalley Farrells Nursery,Clonard (Monastery Inn) and Mullingar ( Petitswood Estate, Prospect Estate, Castle St and Austin Friar St)
- Route 226, Kent Rail Station/Cork Airport. All Stops between Kent Rail Station and Cork Airport
- Route 271, Killarney/Tralee. Accessible Stops at Killarney, Abbeyfeale and Tralee Stations.
- Route 272, Listowel/Tralee. Accessible Stops at Tralee Station and Listowel
- Route 279, Tralee/Killorglin. Accessible Stops at Tralee Station, Tralee General Hospital, Fossa, Killorglin Library.
- Route 279A, Killarney/Tralee. Accessible Stops at Killarney Station, Cahirsiveen and Tralee Stations, Killorglin.
- Route 284, Killarney/Tralee. Accessible Stops at Tralee Station, Tralee General Hospital, Tralee IT Campus, Killarney Station.
- Route 350, Galway/Ennis. Accessible stops at Galway Station, Oranmore, Ennis Bus Station
- Route 417, Galway/Ballinastack. All Stops Accessible
- Route 419, Galway/Clifden. All Stops Accessible
- Route 423, Clifden/Westport. All Stops Accessible
- Route 424, Galway/Lettermullen/Carna. All Stops Accessible
- Route 425, Galway/Longford. All Stops Accessible
- Route 425A, Galway/Mountbellew. All Stops Accessible
- Route 429, Galway/Ballaghaderreen. All Stops Accessible
- Route 434, Galway/Gort. All Stops Accessible
- Route 440, Westport/Athlone. Accessible Stops at Westport Mill St and Athlone Bus Station
- Route 456, Galway/Westport. Accessible Stops at Westport Mill St and Athlone
- Route 458, Sligo Enniskillen. Accessible Stops at Sligo Bus Station and Enniskillen Station.
- Route 466, Athlone/Longford. Accessible Stops at Longford Station, Glasson, Golden Island, Athlone Bus Station
- Route 480, Sligo to Ballyshannon. Accessible stops at Sligo & Ballyshannon only
- Route NX, Navan/Dublin. All Stops Accessible
While wheelchair accessibility is available on many Bus Éireann coaches operating on Expressway and Regional services, routes may be limited due to constraints regarding accessible bus stops. The introduction of additional fully accessible routes is dependent on the provision of suitable bus stop infrastructure.
We are working with the NTA and local authorities regarding the design of new bus stop developments, which will facilitate our customers being collected and delivered at these designated bus stops in a safe manner. We are also working with the National Transport Authority (NTA) regarding the bus station and stop infrastructure and to identify vehicle types best suited to the varying needs of all our customers while also suitable for roads and associated infrastructure.
To reserve accessible transport on an Expressway service, intending passengers should book online at https://www.expressway.ie/journey-search at least 24 hours in advance of travel.
- Route 4, Dublin/Waterford. Accessible stops at Busáras (Dublin), Dublin Airport & Waterford Station only
- Route X4, Dublin/Waterford. Accessible stops at Busáras (Dublin), Dublin Airport & Waterford Station only
- Route 32, Dublin/Letterkenny. Accessible bus stops at Busáras (Dublin), Dublin Airport, Ardee, Monaghan Bus Station, Lifford and Letterkenny only
- Route 40, Waterford/Cork. Accessible stops at Waterford & Cork
- Route 51, Cork/Galway. Accessible stops at Cork, Limerick, Ennis & Galway Bus Stations.
- Route 55, Waterford/Limerick. Accessible stops at Waterford & Limerick.
Station Accessibility
All new station facilities are specified to be accessible and we are continually making investments to improve access to our existing stations and facilities.
| Accessible Toilets | Accessible parking | Sheltered waiting facilities | Seating Area | Dished Paving | Tactile Paving | Step free access to station facilities | Staff available to provide Accessible ticket offices with low-level counters assistance | Hearing Loop | |
|---|---|---|---|---|---|---|---|---|---|
| Athlone | yes | yes | yes | yes | yes | yes | yes | yes | No |
| Ballina | yes | yes | yes | yes | yes | yes | yes | yes | yes |
| Ballyshannon | yes | yes | yes | yes | yes | yes | yes | No | No |
| Busaras | yes | No | yes | yes | yes | yes | yes | yes | yes |
| Cavan | yes | yes | yes | yes | yes | yes | yes | No | No |
| Cork | yes | No | yes | yes | yes | yes | yes | yes | No |
| Drogheda | yes | yes | yes | yes | yes | yes | yes | yes | No |
| Dundalk | yes | yes | yes | yes | yes | yes | yes | yes | No |
| Ennis | yes | yes | yes | yes | yes | yes | yes | No | yes |
| Galway | yes | yes | yes | yes | yes | yes | yes | yes | yes |
| Killarney | yes | yes | yes | yes | yes | yes | yes | No | No |
| Letterkenny | yes | yes | yes | yes | yes | yes | yes | yes | yes |
| Limerick | yes | yes | yes | yes | yes | yes | yes | yes | yes |
| Monaghan | yes | yes | yes | yes | yes | yes | yes | No | No |
| Sligo | yes | yes | yes | yes | yes | yes | yes | yes | yes |
| Tralee | yes | yes | yes | yes | yes | yes | yes | yes | No |
| Waterford | yes | yes | yes | yes | yes | yes | yes | yes | No |
How to Book
The bus fleet that operates on City and Town services is 100% wheelchair accessible and does not require booking in advance.
To reserve accessible transport on an Expressway service, intending passengers should book online at https://www.expressway.ie/journey-search at least 24 hours in advance of travel.
To reserve accessible transport on a Regional PSO service, intending passengers must contact us on LoCall 0818 836 611 (or +353 1 836 6111 if calling from outside of the Republic of Ireland) at least 24 hours in advance of travel.
FAQ
What size is the wheelchair space on each bus?
The wheelchair spaces on our buses and coaches allows floor space of 1,200mm by 700mm to accommodate a wheelchair.
Is there a weight limit for wheelchairs?
Accessible coaches in the Bus Éireann fleet are fitted with a hydraulic wheelchair lift that has a safe working load of 300kg, to include the wheelchair, its occupant, and any other baggage to be lifted.
Why do I have to book in advance to travel with my wheelchair?
To accommodate a wheelchair on our coaches, a number of seats have to be removed, additional equipment must be installed, and safety checks must be carried out. Booking your travel in advance allows us to prepare the vehicle as these tasks must be done by a qualified vehicle maintenance worker at a garage.
Can I bring a powered wheelchair?
As powered wheelchairs are heavier than their manual counterparts, and on some models the position of the battery pack may make it difficult to secure, we are unable to accommodate all makes and models. You can contact us on LoCall 0818 836 611 (or +353 1 836 6111 if calling from outside of the Republic of Ireland) and our team will be able to establish whether or not we can safely accommodate your powered wheelchair.
Can I bring a mobility scooter?
Mobility scooters are typically too large or heavy to be transported safely or easily on board a coach or bus. On a trial basis we are allowing the usage of mobility scooters, with a valid travel card on our Cork city services. To arrange an assessment of a mobility scooter, customers should contact our customer care team on 0818-836611. Our phone lines are open from 07:00-19:00 Monday to Friday and 08:00-18:00 on Saturday, Sunday and on Public Holidays. After this trial period, we will review the roll out of this policy on all of our other city and town services.
Accessibility Policy
Bus Éireann is committed to the provision of a fully accessible public transport system incorporating fully accessible vehicles and infrastructure. All vehicles operating on our scheduled services have:
- A suspension-lowering feature that can be used to assist passengers with boarding, simply request the driver to kneel the vehicle
- Entrance areas fitted with grab rails in contrasting colours that feature stop request buttons
- Public Address systems
- Destination displays
- On-board monitors
- We are rolling out on‐board “next stop” audio announcements across our network.
Additionally, the Bus Éireann website complies with web content accessibility guidelines, WCAG 2.0 AA
Bus Éireann also has an active accessibility user group whose members include the Irish Wheelchair Association, NCBI (National Council of Blind Ireland), Dublin City Public Participation Network (PPN), Naas Access, National Disability Authority, Autism Advocate, Epilepsy Ireland, Irish Guide Dogs for the Blind, Accessibility Officer NBRU and the VVI (Voice of the Blind and Visually Impaired)
Travel Assistance Scheme in Cork
Bus Eireann and TFI would like to introduce you to our Travel Assistance Scheme based in Cork.
Bus Éireann is committed to providing accessible services for all our customers and our Travel Assistance Scheme will help you to plan your journey so that you can ultimately travel with confidence around the city independently.
The Travel Assistance Scheme will assist any customer who would like help in using Cork city buses and Iarnród Éireann commuter trains. The scheme is for people who require extra support to gain the confidence to travel on public transport.
The travel assistance scheme is free of charge and is aimed at people aged 18 and over. It can be used Monday to Friday between 9am and 5pm.
For more information
Telephone: LoCall 0818 836611
07:00 to 19:00 Monday to Friday
08:00-18:00 Saturday/Sunday/ Public Holidays
Email: travelassistancecork@buseireann.ie Website: www.buseireann.ie
Scéim Cúnaimh Taistil atá lonnaithe i gCorcaigh
Ba mhaith le Bus Éireann agus TFI tú a chur ar an eolas faoinár Scéim Cúnaimh Taistil atá lonnaithe i gCorcaigh.
Tá sé mar sprioc ag Bus Éireann seirbhísí inrochtana a sholáthar dár gcustaiméirí uilig, agus cuideoidh ár Scéim Cúnaimh Taistil leat do thuras a phleanáil ionas gur féidir leat taisteal go muiníneach agus go neamhspleách timpeall na cathrach. Cuideoidh an Scéim Cúnaimh Taistil le haon chustaiméir a bhfuil cúnamh ag teastáil uathu chun busanna chathair Chorcaí agus traenacha comaitéireachta Iarnród Éireann a úsáid.
Tá an scéim ann do dhaoine a dteastaíonn tacaíocht bhreise uathu chun a bheith muiníneach agus iad ag taisteal ar iompar poiblí.
Tá an scéim cúnaimh taistil saor in aisce agus tá sí dírithe ar dhaoine 18 mbliana d'aois agus níos sine. Is féidir é a úsáid ó Luan go hAoine idir 9rn agus 5in.
Le haghaidh tuilleadh eolais
Teil: 0818 836611 07:00 go 19:00 Luan go hAoine
08:00-18:00 Dé Sathairn/Dé Domhnaigh/ Laethanta Saoire Poiblí Seol
ríomhphost chuig travelassistancecork@buseireann.ie Suíomh idirlín www.buseireann.ie
Mobility Scooters
Customers seeking to travel on Bus Éireann Cork city services with their mobility scooter must obtain a mobility scooter travel card from our customer care department before travel. The reason for this is because some mobility scooters are too large to fit on Bus Éireann city services.
Our Training Supervisors will assess the mobility scooter and find out if the scooter you seek to travel on is the correct size to travel on our Cork city services. Once the assessment has passed, the customer will be issued with a mobility scooter travel card, which will allow the user to travel on our Cork city services.
To arrange an assessment of a mobility scooter, customers should contact our customer care team on 0818-836611. Our phone lines are open from 07:00-19:00 Monday to Friday and 08:00-18:00 on Saturday, Sunday and on Public Holidays. Customers can also email queries to customercare@buseireann.ie. We are allowing the usage of mobility scooters, with a valid travel card on our Cork city services on a trial basis. After this trial period, we will review the roll out of this policy on all of our other city and town services.
Rules for bus travel with a mobility scooter:
- Bus Éireann accept Class 2 mobility scooters, with a maximum length of 1m, width of 0.6m and turning radius of 1.2m.
- Once the assessment of the mobility scooter has passed, the user will be issued with a mobility scooter travel card. The user should show this card to the driver so that they can travel on Bus Éireann’s Cork city services. This card is valid for 5 years or for a shorter period if the scooter has been changed within this timeframe.
- For safety reasons, while travelling on our Cork city services, we recommend that the scooter is secured and put into the designated wheelchair space. The motor must be turned off and the scooter parked in gear with the brake on to avoid movement.
- If the wheelchair space is already occupied, then the user with the mobility scooter will need to travel on the next available service.
- To report a lost or stolen mobility scooter travel card, please contact Bus Éireann’s customer care team who will re-issue a new mobility scooter travel card.
Terms and Conditions of Assessment Certificate for Travel
- The card must be signed and can only be used by the person named and issued with it.
- This card does not allow the bearer to travel for free.
- The mobility scooter must not be overloaded and in good working order.
- Drivers have the right to refuse access for safety reasons.
- The mobility scooter travel card is issued subject to the bye laws, regulations and terms and conditions in the publications and notices of Bus Éireann. If there is any abuse of this card, it will be withdrawn.