Customers seeking to travel on Bus Éireann Cork city services with their mobility scooter must obtain a mobility scooter travel card from our customer care department before travel. The reason for this is because some mobility scooters are too large to fit on Bus Éireann city services.

Our Training Supervisors will assess the mobility scooter and find out if the scooter you seek to travel on is the correct size to travel on our Cork city services. Once the assessment has passed, the customer will be issued with a mobility scooter travel card, which will allow the user to travel on our Cork city services.

To arrange an assessment of a mobility scooter, customers should contact our customer care team on LoCall 0818-836611. Our phone lines are open from 07:00-19:00 Monday to Friday and 08:00-18:00 on Saturday, Sunday and on Public Holidays.

Customers can also email queries to customercare@buseireann.ie.

We are allowing the usage of mobility scooters, with a valid travel card on our Cork city services on a trial basis. After this trial period, we will review the roll out of this policy on all of our other city and town services.

Accessibility FAQs

Frequently asked accessibility questions