Conditions of Carriage
STANDARD TERMS AND CONDITIONS OF CARRIAGE
- Passenger Tickets - General Conditions
- Passenger Tickets - Category Validity
- Taxsaver Tickets
- Services Operated Jointly with Ulsterbus and Eurolines
- Customs/Security Requirements
- Passengers’ Luggage
- Dogs And Other Animals
- Lost Property
- Public Health
- TFI Go App
All passenger tickets, whether sold on the bus at time of travel or in advance at booking offices or authorised ticket agencies, or issued by Bus Éireann under the School Transport Scheme, are issued subject to the bye-laws, regulations and conditions contained in the publications and notices of or applicable to Bus Éireann. Purchase of a ticket is deemed to imply acceptance of these conditions.
Tickets which are valid for travel on the services of other transport companies are in addition subject to the conditions of carriage of the respective transport companies concerned. Such tickets are issued by Bus Éireann as agents for such other transport companies and Bus Éireann and/or its staff are not liable in the event of any failure by other transport companies to operate as advertised.
Tickets issued by Bus Éireann are not transferable. Break of journey is not permitted except at interchange points for completion of journey by another bus on the same day.
Claims for refunds in respect of unused tickets will be considered solely at the discretion of Bus Éireann and will be subject to such administration charges as Bus Éireann may deem appropriate. No refunds will be made on partially used tickets in any circumstances.
Passengers boarding at intermediate points not listed on the schedule of fare stages will be charged as from the previous listed stage point. Passengers alighting between two listed fare stages will be charged the fare to the next listed stage point.
Passengers are obliged to pay the proper fare for their bus journey. If a passenger refuses or omits to pay his fare, he/she must give his/her name and address to the driver or conductor if so required. If he/she fails to do so, or gives false or misleading details, he/she may be detained until the arrival of the Garda Síochána and in that event, may be liable to prosecution.
Passengers who override their fare shall be deemed to have exhausted their entitlement to travel at the stage point at which their fare expired. Any travel which they take beyond that point shall be treated as a new journey and passengers will be liable for the appropriate fare from that point to the intended destination.
Every effort is made to ensure accommodation on buses for ticket holders but no liability or responsibility is accepted by Bus Éireann for the inability of a passenger to use a ticket on any particular bus if there is insufficient accommodation on that bus.
Tickets must be retained for inspection, and must be produced for inspection on request by any authorised official of Bus Éireann. Tickets must also be surrendered if and when requested by any authorised official of Bus Éireann.
All tickets are valid for travel as indicated by the fare paid and/or other details printed on the tickets at time of issue. Passengers are obliged to ensure that these details are correct in respect of the journey intended. If a ticket is spoiled or tampered with, it will be invalidated, and if a passenger travels with it, he/she will be considered to have travelled without a ticket. In such circumstance, the passenger will be obliged to pay the full fare for the journey undertaken. Bus Éireann reserves the right to suspend or withdraw the issue of tickets of a particular category or at a particular fare on any route or section of route as may be notified from time to time.
Minimum fares are charged on certain bus services as notified from time to time.
Reserved Seat(s) - Terms and Conditions
A reserved seat is for a chosen specific departure time, if one wishes to travel at an alternative departure date or time a booking must be amended via “Manage your booking” here.
Reserved seats are non-refundable however a booking can be amended up to one hour before the selected service is scheduled to depart from its journey origin.
Amending a booking is subject to a €2 administrative fee. Note this is per booking ID and not per passenger.
To ensure a reserved seat on a service passengers are advised to arrive for boarding 10 minutes before scheduled departure time and avail of priority boarding.
An e-ticket must be printed or displayed on a mobile device and present to the bus driver to be validated for travel. An e-ticket must be presented otherwise a ticket cannot be issued. NB: MAC numbers should be kept confidential.
When making an amendment, if the desired service departure is more expensive than the original, the difference in fare shall be charged as well as the amendment fee.
Cash Fares: Children under sixteen years of age are charged fares at such special child rates as may be specified from time to time.
Leap Fares: Children under sixteen years of age, who are in possession of a non-personalised Child Leap Card 5 -15 Years and children under nineteen years of age, who are in possession of a Personalised Child Leap Card 16 – 18 Years, may avail of Leap child fares where available on designated Leap-enabled services.
Bus Éireann PSO (City, Commuter & Stage Carriage Services): Children under five years of age will be carried for free on City, Commuter and Stage Carriage services, as long as they are accompanied by a responsible person or persons aged 16 years or over.
Expressway Services: One child under five years of age will be carried for free on Expressway services, as long as they are accompanied by a responsible person or persons aged 16 years or over.
Cash Fare: Children under sixteen years of age may avail of Single, Return and 10 Journey tickets at Child fare rates.
Leap Fare: Children under sixteen years of age, who are in possession of a non-personalised Child Leap Card 5 -15 Years and children under nineteen years of age, who are in possession of a Personalised Child Leap Card 16 – 18 Years, may avail of Leap single fares and Leap products at Child rates.
Unaccompanied Children: aged between 5 and 11 years, will be carried on any service, where the journey is less than 30kms in distance, as long as the journey is before 7pm.
In order to travel on any service after 7pm or on any service journey greater than 30kms in distance, children under 12 years of age MUST be accompanied by a responsible person aged 16 years or over Children under 5 years of age must be accompanied by a responsible person or persons aged 16 years or over on all services, irrespective of distance or time of day.
Where doubt exists as to the eligibility of a child for unaccompanied travel, it is the responsibility of the passenger claiming such eligibility to produce evidence of age
As safety is our main priority, all passengers including unaccompanied children must wear a seatbelt at all times where the service requires it and seatbelts are provided.
Young Adult/Student Fares
Cash Fares: Single, Return and 10-Journey Tickets are issued at discounted student fare rates to young adults and students who are in possession of the following:
- young adults aged 19-23 years inclusive who are in possession of a valid Young Adult Leap Card
- students aged 24 years and older who are in possession of a valid Student Leap Card issued from 9 May 2022
- students aged 16 and over who are in possession of a valid 2021/2022 Student Leap Card issued prior to 9 May 2022; or an International Student Identity Card (ISIC); or a current Translink yLink Card; or a student identification card issued by recognised third level institutions in the Republic of Ireland. See list here.
Student tickets are subject to the same validity conditions as standard tickets
Leap Fares: Leap Single, 24 Hour Rolling and 7 Day Rolling products are issued at discounted student Leap fares, where available on Leap-enabled services, to young adults aged 19-23 years who are in possession of a valid Young Adult Leap Card, students aged 24 years and above who are in possession of a valid Student Leap Card (issued from 9 May 2022) and to students aged 19 years and above who are in possession of valid 2021/2022 Student Leap Card issued prior to 9 May 2022.
Students aged under nineteen years, who are in possession of a Personalised Child Leap card 16-18 Years, may avail of discounted Child Leap fares.
Young Adults (19-23), Students and Children in possession of the appropriate Leap Card are now entitled to half-price Leap Single fares.
Single Tickets are valid for one single journey on date of issue as shown by fare paid and/or other details on the ticket.
Return Tickets are valid for one outward and one inward journey only; they are not valid for two journeys in the same direction.
Ordinary Return Tickets (monthly validity) are valid for one outward journey on date of issue as shown by fare paid and/or other details on the ticket, and for return journey for up to one month from date of outward travel.
Day Return Tickets are valid for one outward journey on date of issue as shown by fare paid and/or other details on the ticket, and for return journey on the same day. Passengers who wish to return on another day will NOT be issued with excess fares tickets.
Family Return Tickets, valid as Ordinary Return tickets, are issued to family groups consisting of one or two adults and up to a maximum of 3 children under 16 years of age. Family fares are calculated at twice the ordinary return fare subject to a minimum chargeable fare. Family Return Tickets are not available on cross-border services.
Weekly (10-Journey) Tickets are valid for 10 journeys as specified, and as shown by fare paid and/or other details on the ticket, for a period of seven consecutive days inclusive of date of issue and including Sundays. For example, a Weekly Ticket issued on Tuesday is valid up to and including the following Monday. When a public holiday falls within the period of validity of a 10-Journey ticket, the expiry date is automatically extended by one day without endorsement of ticket.
Where doubt exists as to the eligibility of a child claiming reduced fare travel, it is the responsibility of the passenger claiming such eligibility to produce evidence of age.
In all cases where concession rate tickets are issued on production of the appropriate card or document showing entitlement to the concession, such card or document must be produced for inspection on each occasion on which the ticket is tendered for travel. Where Young Adult/Student/Child ID Cards or other concession entitlement documents are used after the due expiry date, or are transferred to another person, or are fraudulently used in any other manner, they will be confiscated. In such cases the appropriate full fare must be paid for the journey undertaken.
Tickets issued at special reduced return fares, or for special services not listed in the published timetables, are valid in accordance with special conditions as advertised and notified from time to time.
Tickets issued in conjunction with Iarnród Éireann and Dublin bus are, in addition, subject to the Conditions of Carriage of Iarnród Éireann and Dublin Bus.
As a result of Government legislation Employers can purchase monthly and annual/yearly Taxsaver Commuter Tickets on behalf of their Employees. Companies can save up to 10.75% in PRSI while employees can save between 28.75%-52% in Tax, PRSI and USC on the cost of their travel.
The Employer acknowledges that passes issued to it under the Taxsaver Scheme are non-transferable and specific to employees for whom they are purchased. The Employer covenants and undertakes to procure compliance with this condition by its employees who are provided with passes by the Employer under the Taxsaver Scheme.
All refund requests should be submitted by e-mail to email@example.com. Leap Cards may be kept for personal use after product cancellation. All point to point passes must be returned by the Employer to Bus Éireann with a cover note on the Employer’s headed paper outlining the reason for the refund application to : Bus Éireann Taxsaver Section, Room 10, Main Building, Broadstone, Dublin 7.
No refunds/credits will be given for monthly passes unless unused and cancelled by the fifth day of the month. There are no partial refunds on monthly tickets.
All refunds/credits for annual passes must be made by the fifth day of the month, with no usage, at any time, during or after the first of that month, for it to be included in the refund. There’s no refund on annual passes after 9 months use.
All Leap Card replacements are made through https://about.leapcard.ie/card-replacement-refunds. All point to point replacements are made by e-mailing firstname.lastname@example.org.
Tickets issued for travel on services operated by Bus Éireann jointly with Ulsterbus Ltd. are subject, where applicable, to the conditions of carriage and ticket validity regulations of Ulsterbus Ltd. Additional special conditions apply to tickets issued by Bus Éireann for travel on international coach services to Britain and Europe. These conditions are contained in the relevant publications detailing such international services.
Additional special conditions also apply to School Transport Scheme Travel Tickets issued by Bus Éireann and to Free Travel Passes issued by Department of Social Protection, Department of Defence and Department for Regional Development (Northern Ireland). These special conditions are printed on the relevant Travel Tickets and Free Travel Passes as appropriate to each Scheme. Holders of the foregoing categories of tickets and passes are deemed to be fully aware of the conditions of validity applicable in each case and, in particular, that all such tickets and passes must be produced for inspection on request by a driver or other authorised official of Bus Éireann.
In order to comply with customs and/or security requirements it may be necessary as directed for passengers to alight from coach at ferry terminals, coach stations or other locations to have luggage checked and to present suitable identity documents for verification. All passengers shall be deemed to be fully acquainted with customs, police, security, censorship and immigration requirements applicable to international travel.
In the event of passengers being unable to satisfy the requirements of the relevant authorities before the departure time shown in the published timetables, services will not be delayed. Bus Éireann shall not be liable for any loss, damage, delay or expense arising as a result of such delays or inability to complete a journey.
While every effort is made by Bus Éireann to ensure the full operation of all bus services advertised by it at all times, Bus Éireann will not be liable for any delay or interruption in any of its services where such delay or interruption is caused by reason of matters beyond its control, including, without limitation, interference by labour or industrial dispute, machine break-down or interruption in supply by others of power, materials or finished goods.
Bus Éireann services may be subject to alteration or cancellation without notice for reasons beyond the control of Bus Éireann. Intending passengers are, therefore, advised to enquire before setting out on their journey for the latest information concerning the services.
On occasions where snow, fog, or other adverse weather conditions prevail, or the state of the roads is unusually difficult or if for any reason whatsoever roads or sections of roads are closed to traffic, it may be necessary to vary the times of Bus Éireann services, or to suspend their operation without notice. Bus Éireann shall not be liable for any loss, damage, delay or expense arising as a result of such circumstances outside the control of Bus Éireann.
Each passenger may carry one medium-sized suitcase or equivalent (maximum dimensions 80 cms x 70 cms x 20 cms and maximum weight 15 Kgs) on a bus free of charge, which luggage must be placed in the luggage compartment of the vehicle.
In addition, each passenger may carry one small item of hand luggage free of charge inside the passenger saloon of the vehicle. In this context hand luggage means something that is capable of being stored in the overhead rack or beneath the seat. Hand luggage carried inside the passenger saloon must not be placed where it could obstruct the gangway or any passenger entrance or emergency exit, but must be placed under a seat or in an overhead rack as appropriate.
Any additional luggage may only be carried if, in the opinion of Bus Éireann, there is sufficient accommodation available. Such additional luggage, if carried at the discretion of Bus Éireann, must be placed in the luggage compartment of the vehicle and may be subject to an additional charge, per single journey, of €10.00. .
Folding childrens' pushchairs will be carried free, subject to accommodation being available and provided they are folded before placing in the luggage compartment or other designated area of the vehicle. Folding bicycles which are packed and wrapped in a suitable carrier bag/protective covering will be treated as passengers’ accompanied luggage and carried free of charge in the luggage storage area. Folding bicycles which are NOT packed or wrapped as described above will be charged at the full cycle rate, per single journey, of €10.00.
Bicycles, prams and non-folding childrens' pushchairs will be carried only if sufficient accommodation is available; they must be placed in the luggage compartment or other designated area of the vehicle and are subject to a charge, per single journey, of €10.00.
On vehicles accessible to mobility impaired persons who are wheelchair users, a wheelchair must be parked in the designated area and in such a manner as the driver may direct. A wheelchair user has priority for use of this designated area at all times. One occupied childrens’ buggy or pushchair may be parked in this designated area when it is not occupied by a wheelchair.
Where it is necessary to transfer to another vehicle or vehicles before completion of journey, the availability of sufficient accommodation for additional items of luggage or for bicycles, prams or pushchairs, cannot be guaranteed.
All luggage must be securely packed, fastened and locked before being placed in or taken on vehicles. All luggage must also be clearly labelled with the name, address and destination of the accompanying passenger.
Passengers are required to place a string label on items of luggage placed in the luggage compartment of a vehicle and will be required to produce evidence of identity to a Bus Éireann driver or other authorised official on request.
All items of passengers' luggage as described in the foregoing are carried by Bus Éireann at owner's risk, irrespective of whether or not they have been handed to a Bus Éireann employee or agent and without regard to the part of the vehicle in which they are carried or by whom they have been so placed in such vehicle.
Bus Éireann, its employees, agents, and/or sub-contractors shall not be liable for loss of and/or damage to passengers' luggage or any passengers' personal possessions, unless such loss or damage is proven to have been caused by the negligence, breach of duty or breach of statutory duty of Bus Éireann, its employees, agents or sub-contractors.
In the event of Bus Éireann being proven liable for loss or damage under this clause the liability of Bus Éireann shall be limited to a maximum of €127 in respect of each claim, and also to a maximum of €51 for any one item contained within the luggage lost or damaged.
Personal effects or items of luggage of a relatively expensive nature should not be packed in luggage placed in the luggage compartment, but should be kept in a passenger's hand luggage or on the person of that passenger. Bus Éireann will not be liable for any loss of or damage to such articles if placed in the luggage compartment.
Bus Éireann will not be liable for financial loss involving cash, currency, cheques, credit/cash/charge cards, or for loss of travel or identity documents of any kind.
Bus Éireann will not accept any claim for loss of or damage to property from a third party or made by a passenger on behalf of a third party, irrespective of whether a passenger's luggage contains items belonging to any such third party.
In the event that a passenger suffers any loss of or damage to luggage, the passenger must report such loss in full to the appropriate Garda Síochána Station so that any subsequent claim can be fully investigated. Bus Éireann will not consider any claim for loss unless the Garda Síochána have been notified and a report filed by them in respect of such a claim.
Any claim in respect of loss of or damage to property must be made to Bus Éireann within 24 hours of the journey on which the loss or damage is alleged to have occurred. A full written report detailing such loss or damage must be submitted within five days of that date to the relevant office in Bus Éireann which deals with such matters as notified from time to time.
The foregoing Conditions of Carriage of Passengers’ Luggage are applicable on Bus Éireann services within Ireland. Carriage of passengers' luggage on services operated jointly with Ulsterbus Ltd. is in addition subject to the Conditions of Carriage of Ulsterbus Ltd.
Separate conditions apply to the carriage of passengers' luggage on Bus Éireann services to Britain and Europe. These conditions are contained in the relevant publications detailing such international services.
Customers are asked not to bring food or drink on board which would present a risk to the safety, cleanliness and condition of our vehicles or the comfort of fellow passengers and to avoid bringing hot or strong-smelling food on board. Any food and drink brought on board must be in an appropriately sealed or fastened container to avoid any risk of spillage and any rubbish must be taken when leaving the vehicle.
The consumption of alcoholic drinks is not permitted.
Guide dogs and Assistance dogs accompanying passengers are permitted to travel on all Bus Éireann services free of charge and without restriction. An Assistance dog must be clearly identifiable either by coat or harness to distinguish it as a strong>working dog and not a pet. Apart from the foregoing exceptions, dogs, cats or any other animals or live fowl of any description WILL NOT be carried.
Property found in or on Bus Éireann vehicles will be deposited at the nearest depot of the Company.
A handling fee per article will be charged when lost property is claimed. If lost property is unclaimed for a period in excess of two months, such property will be sold and the monies obtained will be used to defray any expenses incurred by Bus Éireann in holding such property.
No responsibility will be accepted by Bus Éireann for loss of or damage to property belonging to a passenger which is lost or stolen on Bus Éireann premises or on Bus Éireann vehicles.
Property found in or on Bus Éireann vehicles will be deposited at the nearest depot of the Company.
In line with Government instruction, face coverings must be worn when boarding or travelling on vehicles from Monday 29 June 2020 and until further notice, unless an exemption applies. This will help us to keep everybody safe on board our vehicles. Bus Éireann reserves the right to refuse access to or to ask passengers to leave vehicles if they are in contravention of the Government instruction.
Smoking, including the use of substitute cigarettes (e-cigarettes) is prohibited on all Bus Éireann buses and coaches and in all enclosed areas of bus stations.
Following a successful launch of its new Mobile Ticketing “M Ticketing” App called the “TFI Go App” in 2021, the National Transport Authority has extended the app to include additional services and ticket types from 1 March 2022.
Customers may now purchase Adult & Young Adult/Student Single, 2 and 10 Journey tickets on their smart phone prior to boarding any of the following services:
- All Eastern Region Commuter Routes (100 to 190)
- All Stage Carriage Routes in the Cork area (233 – 261)
- Cork City/Suburban Network (201 – 226X)
- All Stage Carriage Routes in the Limerick area (314 to 347)
- Limerick City Urban Network (301 to 306)
- All Stage Carriage Routes in the Kerry area (270 – 284)
- Athlone & Navan Town Services
Further routes on the Bus Éireann network will be added in 2022 as the TFI Go app is rolled out to all other geographical areas.
Key Features of the TFI Go App
- 1, 2 and 10 Journey tickets available
- Selected Zonal tickets now available
- Search for a ticket between your origin and destination.
- Zonal tickets are available on Bus Éireann city services in Cork, Limerick & Waterford and town services in Athlone & Navan.
- Buy and download tickets directly to your phone.
- Save a payment card for faster purchases
- Activate ticket before boarding and just show the driver your ticket.
- Tickets valid for 28 days after purchase
Fares Fares for the TFI Go App tickets are as follows:
- Single M-Ticket = Leap Single standard fare
- 2 Journey M-Ticket = Leap Single x 2
- 10 Journey M-Ticket = (Leap Single standard fare x 10) or cash 10 Journey fare, whichever offers the best value
Combined with the recent launch of the “Leap Top Up App” for iPhone, the launch of the “TFI Go App”, selling Single, 2 Journey and 10 Journey ticket’s, significantly increases the ability of customers to pre purchase tickets before boarding their bus and will reduce the number of on-bus cash ticket sales