Customer Charter

Making sure you have a positive experience when you travel is important to us and we continue to work with our stakeholders, including the National Transport Authority, to make your journeys better. In recent years, we have introduced new routes, enhanced existing services and introduced state-of-the-art, higher-capacity vehicles on many routes for your comfort. We are committed to providing a service for everyone in our community and continue to take steps towards making our network fully accessible. 

The publication of this Customer Charter is our public commitment to you, showing our promise to provide the quality service you expect. Our performance in meeting our commitments is independently audited and the results are published on our website. 

Giving you the confidence to make your journeys with us and encouraging the shift to public transport is central to everything we do. Your ongoing support is appreciated as we continue to help to get Ireland moving again while continuing to improve our services. 

Thank you for your valued custom. 

Stephen Kent
Chief Executive Officer, Bus Éireann

Click here to download a copy of our Customer Action Plan  Click here to download a copy of our Customer Charter