School Transport

School Transport fee waived for the School Year 2022/23.

The Family Portal will close after midnight on Friday 29 July as planned.

We thank the more than 77,000 account holders who have confirmed their requests on time, particularly when the site experienced technical difficulties due to the level of demand in the initial days.  More than 100,000 ticket requests have been received ahead of the deadline.

Requests will now be processed in line with the usual eligibility criteria. Tickets will be posted to families in the coming weeks.
If you have any queries about school transport, you can contact a dedicated customer service at 01 522 9991 between 9.00am and 5.00pm Monday to Friday.

For anyone wishing to confirm that their request was successfully submitted, they can check by logging in to their account. They will see the screen following which states “Your ticket request has been acknowledged.” 

Important Notice on Refunds

Bus Éireann will never email you asking for bank details.

Refunds will be made directly to the card used to make the initial payment.  We do not require any further detail from you and refunds will issue around the start of the school year.
We are aware of a small number of fraudulent emails circulating.  Any emails purporting to be from Bus Éireann requesting such details should not be opened and can be reported to us at customercare@buseireann.ie

We’d like to remind everyone that:

  • People who had already made a payment or who had input their medical card details prior to the Government announcement on fees do not need to take any further action.  For those who made payments a refund will be issued around the start of the school year

  • Everyone who had applied before 29 April 2022 – that is those applying for school transport for the first time, changing from primary to post-primary and those who may be changing school - and who had not submitted a payment or medical card number are required to complete the request ticket process, before the closing date of Friday 29 July

  • Those who had availed of school transport last year and in previous years and who would usually pay at this time of year are required to complete the ticket request process by Friday 29 July, as set out in the email sent directly to them

  • Any new applications being received now will be deemed late

  • All applications are being processed in line with normal eligibility criteria and as usual, registering for a ticket does not guarantee a place will be available

The Government has announced initiatives to assist families with children returning to school in September, including removing fees from school transport for the coming academic year. 

The Department of Education announcement and answers to frequently asked questions can be found here.

The Family Portal had been closed to avoid further payments being made and to allow the reconfiguration of the system to facilitate this change. The Portal has reopened from Friday 15 July 2022 and you can request your school transport ticket here. The closing date is midnight Friday 29 July 2022. The Family Portal will be closed thereafter.

Full refunds will be made to people who have paid to date.

Applications

Applications for the school year 2022/23 must have been made by Friday 29 April 2022. All applications received after that date are deemed late, and may not be guaranteed a seat or a service.

Applications for pupils with special educational needs arising from a diagnosed disability should be made through The National Council for Special Education.

New contact number for queries about School Transport

From 24 June, Bus Éireann is introducing a new contact number for all of your School Transport queries. Please contact 01 5229991 between 9am and 5pm, Monday to Friday.

This number will operate for the summer months only. Should you wish to contact your local Bus Éireann School Transport office by email, the contact details are as follows:

County of SchoolSchool Transport OfficeEmail address
Laois, Longford, Offaly,
Roscommon, Westmeath
Bus Éireann Athlone School Transport Office schools.athlone@buseireann.ie
Mayo Bus Éireann Ballina School Transport Office schools.ballina@buseireann.ie
Cork Bus Éireann Cork School Transport Office schools.cork@buseireann.ie
Dublin, Kildare, Meath, Wicklow Bus Éireann Dublin School Transport Office schools.dublin@buseireann.ie
Cavan, Louth, Monaghan Bus Éireann Dundalk School Transport Office schools.dundalk@buseireann.ie
Galway Bus Éireann Galway School Transport Office schools.galway@buseireann.ie
Clare, Limerick, Tipperary (North) Bus Éireann Limerick School Transport Office schools.limerick@buseireann.ie
Leitrim, Sligo Bus Éireann Sligo School Transport Office schools.sligo@buseireann.ie
Donegal Bus Éireann Stranorlar School Transport schools.stranorlar@buseireann.ie
Kerry Bus Éireann Tralee School Transport Office schools.tralee@buseireann.ie
Carlow, Kilkenny, Tipperary (South),
Waterford, Wexford
Bus Éireann Waterford School Transport Office schools.waterford@buseireann.ie

The School Transport Scheme supports transport to and from school for children who reside remote from their nearest school. The scheme is operated by Bus Éireann on behalf of the Department of Education.